SharePoint Workbench with GTconsult’s A Team.

GTconsult are redefining the way you use SharePoint with software as an application. Our responsive, high performance workbenches are a platform through which you can access and manage queues of information.

Businesses find themselves managing queues of information for help desks, client onboarding, project management, vendor management and task or simply providing functions like change control, issue risk management, or tracking compliance and incident reports.

No matter what you are using these queues for, the challenges still remain.

How do our workbenches work?

Our Framework leverages the power of Microsoft SharePoint to store all list information, which it retrieves using the Rest API, in single page applications.

This framework ensures you data is presented quickly and reliably on any of the SharePoint platforms, being on-premise or in the cloud.

How do we get information into the queue?

We use our bespoke import of data from Mail Addresses or allows you to capture tickets directly from the system. Rules allow managing of ticket responses to tag existing tickets with email responses to those ticket.

How do we allocate tickets?

Tickets can either be automatically allocated to staff members or a router can manually allocate tasks.

How do we view all aggregated data relating to a ticket?

Our dashboard provide ticket centric views of data as well as audience targeted queues to point users only to their data

How do we link subtasks, feedback and messaging?

Our tickets provide a unique ID using SharePoint out of the box columns, this ID links all subtasks, feedback and messaging to give you a full integrated dashboard showing al aspects of tickets

How do we manage the ongoing allocation of tasks?

Enhance capabilities such as bulk task and ticket reassign processes allow ongoing management by managers and supervisors

How do we gain visibility into the active tickets and task?

Audience targeted views allow users to view all of their tasks and tickets, with clear indicators showing overdue items. Notifications provide insights into new data and quick interaction with tickets and tasks.

How do we report on the performance and resourcefulness of our staff?

Management dashboard provide real time reporting into the underlying data – including Overdue tasks, Staff relevant reporting, Age Analysis and performance tracking reports

The GTconsult Workbench solution has shown value delivery through reducing workforces, improving the speed to go to market, improving client satisfaction and greatly improving monitoring of tickets and subtasks.

SharePoint Workbench Features.

Web-based.
Responsive.
Built on Sharepoint Online.
No Page Refresh.
Notifications sent straight to your inbox.
Task auto allocation based on logical rules.
Manage all client documents in one location.
Link claims to similar, related or previous claims.
Manage emails with attachments.
KPI metrics for due dates.
Up-to-date reporting.
Accurate system logs.

Examples of our workbenches include;

Joiners and Leavers Workbench

Our Joiners and Leavers SharePoint Workbench allows you to configure all the tasks required for an employee onboarding and offboarding to ensure the correct people are notified, tasks generated and approvals sent. All information pertaining to the new employee is dashboarded in a single location on Microsoft SharePoint so you can track exactly where you are in the process and what still needs to be done. The solution is easy to use, easy to configure and sits on your Microsoft SharePoint environment.

Contract Management Workbench

Our Contract Management SharePoint Workbench allows you to track your Contracts and approvals, set up reviews, create document packs for all the addendums and brings structure to your Contract Management needs. The solution allows for automating as well as providing flexible approvals, whilst tracking all tasks that need to be actioned. All this is managed in Microsoft SharePoint or Microsoft SharePoint Online, reducing your total cost of ownership by consolidating your processes onto a platform you already use.

Change Control Workbench

Our Change Control SharePoint Workbench allows you to track your change control processes, automate approvals and simplify your CAB meetings by presenting all change controls that need to be actioned conveniently in one place. The Change Control SharePoint Workbench provides insight into what changes are in progress, can automatically notify users of changes as well as setting up tasks, timelines and centralising the change control documentation, all in Microsoft SharePoint or Microsoft SharePoint Online.

Get more info or book a demo.

Our SharePoint Workbenches will revolutionise the way you manage large queues of information.

Drop us a message and get more info or schedule a demo with us to show you how our SharePoint Workbench can help your business.

SharePoint Workbench with GTconsult’s A Team.