Helpdesk and Support

What is Umlindi – The SharePoint Protector?

Almost before we knew it, we had left the ground. All their equipment and instruments are alive.Mist enveloped the ship three hours out from port. The spectacle before us was indeed sublime.A red flair silhouetted the jagged edge of a wing.

This situation is not dissimilar in South Africa where protection is needed in many aspects of life. Umlindi is the Zulu word for the protector that we are waiting for. GTconsult is a global SharePoint Services company founded in South Africa, and our SharePoint support team who are responsible for the availability, performance and maintenance of SharePoint environments found the name Umlindi very fitting for their SharePoint Managed Services and Support offering.

This innovative product is powered by Microsoft Azure. This allows GTconsult to constantly develop the features and capabilities of product innovation. To head up this research and development Kenny Myburgh (Umlindi Product Owner) and Kyle Farr (Umlindi Research & Development Lead) take on the 30 day release cycle with hands on client experience and leverage

GTconsult’s Gold Microsoft Partnership is also on hand to ensure the road map aligns with Microsoft’s vision for SharePoint On-Premise.This is a short list of quality upgrades the company has delivered in the past couple release cycles.

GET PEACE OF MIND.

Umlindi Server Management ensures that your SharePoint farm is running at optimal performance and peak condition at all times, guaranteeing any business-critical systems residing on your SharePoint farm are always up and running.

STAND UP AND STRETCH.

Umlindi is cloud-based and remotely managed, taking the strain off of your IT team by providing key monitoring and support allowing them to focus on more pertinent tasks.

WE’RE HERE FOR YOU.

Real-time monitoring with a dedicated team of SharePoint experts providing daily reporting, proactive alerts and monthly recommendations for improving both system performance and user experience.

The Nitty Gritty.

SharePoint is a complex and diverse technology that requires database understanding, web development know-how, and server administration skills. This combination of skills is a rare commodity, even among die hard system and network administrators, who are usually burdened with the responsibility of the SharePoint environment. What remains is a business-critical system left in the hands of what is often an under-skilled and overworked resource.

Through years of SharePoint deployment and support experience, GTconsult has created a solution that provides a combination of technology and services, allowing us to closely manage our customer SharePoint environments.

Utilizing a world-class remote monitoring system that has been customized for SharePoint, we are able to capture real-time data and activity trends to quickly resolve issues. Being proactive means that we can help you better meet your defined SharePoint requirements, ensuring that your environment is optimized for the best end user experience. When an incident does occur, it is managed swiftly and efficiently within an agreed service level agreement (SLA).

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The Nitty Gritty

The Umlindi server side agent is installed onto the SharePoint server and configured to monitor a number of key criteria on the server which compromises of the Umlindi Score.

The Umlindi Score is a measure of the health of the SharePoint server much in the same way we as people measure our wellbeing by our body temperature which can be affected by a number of components.

The Umlindi Score is calculated based on the following key areas:

CPU Usage
Memory Usage
Disc Space
System Uptime
Environment Health
Event Log Errors
Page Load Time

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Uptime of environment.

Guaranteed uptime of your SharePoint On-Premise environment.

Cloud Monitoring.

Umlindi sits on Windows Azure providing monitoring 24/7 of your SharePoint Environment.

Coverage.

GTconsult is located across timezones ensuring full coverage of your environment 24 hours a day.

Infrastructure management.

You staff will no longer need to worry about your SharePoint environment

Page Load Time.

Ensure you get sub second page load time to enhance your users SharePoint experience

IIS Connections.

View SharePoint IIS connections to give insight into how many users are connected to the environment

One Stop Shop.

Umlindi covers you from SharePoint Deployment planning to migration to on-going support.