Some of you reading this blog are businessmen/women who owns a company. Others may be workers who are in charge of specific deliverables which are presented to a manager.

Either way, on some level, you are thought leaders in what you do. You offer a specific product or service which is superior to ot...

You are spending way too much time at the airport for one meeting

OR Tambo facilitates approximately 19million passengers a year. 10million of those are Domestic Flights. According to the US Department of Transportation & US Travel Association, business travel makes up 40% of all travel. That’s a...

It’s a bit obvious if you really think about it, there are only so many customers in the world so without a certain amount of customer loyalty one will eventually run out of customers. However, there are some stats that make all the difference to me. 83% of customers agree that loyalty programs make...

We had a look at several customer loyalty systems on premise and cloud based and while we found a lot of choice from UK and USA we found very little in other markets and this made most of them incompatible with our needs in South Africa. We wanted to have something a little old school like an actual...

Yeah – who knew this was a technology blog post. But seriously I come from a family of car karaoke experts. Even my 2 year old daughter belts out Foo-fighters “All my life” and Johhny Clegg’s “Impi” with full enthusiam, not knowing what half the lyrics are.

I take much amusement as well from lying to...